Shipping Policy
Thank you for choosing THIMA Ceylon Privet Limited ! We are committed to ensuring a smooth and reliable shipping experience for our valued customers. Please review our shipping policy below:
1. FREE Shipping
Processing Time: Orders are processed and shipped same day.
Delivery Time: Standard shipping typically takes 5–28 business days, depending on the destination country.
Checkout Estimate: An estimated delivery time will also be displayed at checkout for your convenience.
Availability: Free shipping applies to all eligible countries configured in our store. Please check your cart for confirmation before checkout.
Tracking: All shipments include full tracking, so you can monitor your order until it arrives safely.
Note: Delivery times may occasionally be affected by specific conditions in the destination country and customs clearance procedures.
2. Expedited Shipping
Carriers: We offer expedited shipping via FedEx, DHL, and UPS.
Delivery Time: Expedited orders usually arrive within 2–4 business days.
Conditions: Availability of expedited shipping depends on your delivery address and carrier service coverage.
Tracking: Expedited shipments also include full tracking for your convenience.
Note: Delivery times may occasionally be affected by specific conditions in the destination country and customs clearance procedures.
3. Taxes and Duties
As the recipient, you are responsible for any applicable taxes or duties charged at the destination. These may include:
Value-Added Tax (VAT)
Customs Duties
- Please check with your local authorities for specific tax rates and regulations.
4. Order Inspection
Upon Delivery: Please inspect your order immediately upon receipt.
Reporting Issues: If you notice any damage, missing items, or discrepancies, contact us within 5 days of delivery.
Resolution: We will promptly investigate and resolve the issue to ensure your satisfaction.
Thank you for choosing THIMA Ceylon Privet Limited . We look forward to serving you with our authentic Sri Lankan Products!