45-Day Hassle-Free Refund and Returns Policy

Thank you for shopping at Thima Ceylon Selection, a brand proudly operated by THIMA Ceylon (Private) Limited. We are committed to delivering premium quality Sri Lankan products to our global customers. Your satisfaction is our absolute priority, which is why we offer a simple, transparent, and hassle-free return process.

1. Our 45-Day Return Guarantee

We understand that international shipping takes time. That is why we offer a generous 45-day return window. You have 45 days from the exact date your item is delivered to request a return. Shop with complete confidence knowing you have plenty of time to decide!

2. Easy Return Eligibility

To be eligible for a full refund, simply ensure that:

  • The item is returned to us in its original, unused, and unopened condition.
  • The product remains in its original packaging.

3. Fast & Simple Refund Process

We do not believe in making you wait. Once your returned item arrives at our facility, we will process your refund immediately. A full credit will automatically be applied to your original method of payment within 3 business days. (Please note: Your bank or credit card issuer may take a few extra days to post the balance to your account).

4. Damages, Defects, or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us immediately upon delivery. You don’t need to worry about anything—we will take full responsibility, cover all return shipping costs, and send you a replacement or issue a full refund right away. We make it right, every time.

5. Return Shipping Details

  • If there is an issue with the product (Damage/Wrong Item): THIMA Ceylon will cover the full return shipping cost.
  • If you simply changed your mind: You will only be responsible for paying your own return shipping costs. We never charge any hidden restocking fees.

6. Exceptions

The only items that cannot be returned are Custom-made or Personalized products, as they are specially created just for you. All our regular products, including teas, spices, and herbal items, are fully covered under this return policy.

7. How to Return an Item

Starting a return is incredibly easy:

  1. Simply send us an email at support@thimaceylonselection.com with your order number.
  2. We will immediately provide you with the return address and easy instructions.
  3. Package the item safely and send it to our processing center:
    THIMA Ceylon (Pvt) LTD
    No. 185, 1st Lane, St. Visenthi Road,
    Diyalagoda, Maggona,
    Western Province, 12060,
    Sri Lanka.

We appreciate your trust in THIMA Ceylon. If you have any questions, our support team is available 24/7 and always happy to help!

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