Privacy Policy
Welcome to Thima Ceylon Selection, the official online store of THIMA Ceylon (Private) Limited. We highly value your privacy and are deeply committed to protecting your personal data. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit or make a purchase from our website.
1. Information We Collect
To provide you with the best possible shopping experience, we collect certain information when you interact with our site:
- Personal Information: When you make a purchase or attempt to make a purchase, we collect necessary information including your name, billing address, shipping address, email address, and phone number.
- Payment Information: We process payments through highly secure, encrypted third-party gateways (such as Stripe). We do not collect, view, or store your credit card numbers or sensitive payment details on our servers.
- Device Information: When you browse our site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies that are installed on your device.
2. How We Use Your Information
We use the collected information generally to fulfill any orders placed through the Site. Specifically, we use this information to:
- Process your payments and arrange for shipping.
- Provide you with invoices and/or order confirmations.
- Communicate with you regarding your order, shipping updates, or customer support.
- Screen our orders for potential risk or fraud.
- Improve and optimize our website to serve you better.
3. Sharing Your Personal Information
We respect your privacy and we do not sell, rent, or trade your personal information to third parties. We only share your Personal Information with trusted third parties to help us provide our services to you:
- Service Providers: We share necessary details with our shipping partners (e.g., FedEx, DHL) solely to deliver your orders.
- Payment Processors: We share transaction details with our payment gateways (e.g., Stripe, Apple Pay, Klarna) to process your payments securely.
- Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, or to otherwise protect our lawful rights.
4. Third-Party Payment Gateways
Our store uses industry-leading payment gateways to ensure maximum security. When you choose to use services like Stripe, Apple Pay, Google Pay, or Buy Now Pay Later (BNPL) options like Klarna, your data is processed according to their respective privacy policies and strict international security standards (PCI-DSS compliance).
5. Cookies and Tracking
We use “cookies” (small data files placed on your device) to enhance your shopping experience. Cookies help our website remember what is in your shopping cart, save your login details for future visits, and understand how you interact with our site. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of the website.
6. Data Security
We implement stringent, industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal information during transmission and storage. While no method of transmission over the internet is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards to safeguard your data.
7. Your Rights (GDPR & CCPA Compliance)
If you are a resident of the European Economic Area (EEA), California, or other regions with specific data protection laws, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:
- Email: support@thimaceylonselection.com
- Company: THIMA Ceylon (Private) Limited
- Address: No. 185, 1st Lane, St. Visenthi Road, Diyalagoda, Maggona, Western Province, 12060, Sri Lanka.