Shipping Policy

Thank you for choosing Thima Ceylon Selection, operated by THIMA Ceylon (Private) Limited! We are committed to ensuring a smooth, fast, and reliable global shipping experience for our valued customers. Please review our complete shipping policy below:

1. Fast Order Processing Time

We pride ourselves on fast fulfillment! All orders are carefully prepared, packed, and handed over to our shipping partners within 0 to 1 business day after your payment is confirmed.
Same-Day Shipping: Orders placed before 2:00 PM (Sri Lanka Time) on a business day are processed and shipped on the very same day.
Orders placed after this cut-off time, or on weekends and Sri Lankan public holidays, will be promptly shipped on the next business day.

2. FREE Standard Shipping

Delivery Time: Standard shipping typically takes 5 to 28 business days, depending on the destination country and local postal services.
Checkout Estimate: An estimated delivery time will be displayed at checkout for your convenience.
Availability: Free shipping applies to all eligible countries configured in our store.

3. Expedited Express Shipping

Carriers: Need it faster? We offer premium expedited shipping globally via top-tier carriers like FedEx, DHL, and UPS.
Delivery Time: Expedited orders usually arrive within 2 to 4 business days.
Conditions: Availability and pricing of expedited shipping depend on your exact delivery address and carrier service coverage, which will be calculated automatically at checkout.

Note for all shipments: Delivery times may occasionally be affected by weather conditions, global logistical delays, or customs clearance procedures in the destination country.

4. Track Your Order

We believe in complete transparency. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number.

You can easily monitor your package’s real-time journey by visiting our dedicated tracking page:
Track Your Order Here: Track My Order.

5. Customs, Taxes, and Duties

As the recipient of an international package, you are responsible for any applicable import taxes, customs duties, or fees charged by your destination country’s government. These may include:
- Value-Added Tax (VAT)
- Import/Customs Duties.
Please check with your local customs office or authorities for specific tax rates and regulations before placing your order. THIMA Ceylon (Pvt) LTD has no control over these charges.

6. Order Inspection, Damages & Returns

Upon Delivery: We kindly ask that you inspect your order immediately upon receipt.
Damages or Returns: If you notice any transit damage, missing items, or if you simply wish to return your purchase, your order is fully protected by our 45-Day Hassle-Free Return Policy.
For detailed instructions on how to request a refund, report a damaged item, or initiate a return, please refer to our full Refund and Returns Policy.

We look forward to serving you with our authentic, premium Sri Lankan products!